Privacy policy
UNCØDED operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience. UNCØDED is powered by Shopify, which enables us to provide our online store and related services.
This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, use our services, make a purchase, interact with our advertisements, or otherwise communicate with us.
By using or accessing our website and services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you.
Depending on how you interact with our website and services, we may collect the following categories of personal information:
Contact information, including your name, email address, phone number, billing address, and shipping address.
Order and transaction information, including products you view, add to cart, purchase, return, exchange, or cancel, as well as your order history and payment details.
Payment information, including payment method, payment confirmation, transaction details, and related billing information. Payment information is processed by Shopify and/or third-party payment processors.
Account information, including your username, password, preferences, saved information, and account settings if you create an account.
Communication information, including messages, emails, customer service requests, reviews, feedback, or other information you send to us.
Device and usage information, including your IP address, browser type, device type, operating system, network information, referring URLs, pages viewed, products viewed, items added to cart, checkout activity, purchase activity, and other interactions with our website.
Marketing and advertising information, including information about how you interact with our ads, emails, website, products, and promotional content.
How We Collect Personal Information
We collect personal information in the following ways:
Directly from you, when you place an order, create an account, contact us, subscribe to marketing, submit a form, or otherwise provide information to us.
Automatically through our website, including through cookies, pixels, tags, server-side tracking, analytics tools, and similar technologies.
From Shopify and service providers, which help us operate our store, process orders, fulfill products, provide analytics, and improve our services.
From advertising and marketing partners, including platforms such as Meta, Facebook, Instagram, Google, email marketing tools, and other third-party services that help us measure and improve our marketing.
How We Use Your Personal Information
We may use your personal information for the following purposes:
To provide and improve our services, including processing orders, accepting payments, arranging shipping, providing customer support, managing accounts, and improving your shopping experience.
To fulfill and deliver orders, including sharing necessary order and shipping information with fulfillment partners, shipping providers, and service providers.
To communicate with you, including order confirmations, shipping updates, customer support responses, account notifications, policy updates, and other service-related messages.
For marketing and advertising, including sending promotional emails, showing relevant advertisements, measuring ad performance, retargeting visitors, and improving our advertising campaigns.
To personalize your experience, including remembering products you viewed, items you added to cart, preferences, and other website activity.
For analytics and business operations, including understanding website traffic, product performance, conversion rates, customer behavior, and campaign performance.
For security and fraud prevention, including detecting, investigating, or preventing fraudulent, harmful, unauthorized, or illegal activity.
To comply with legal obligations, including responding to lawful requests, enforcing our terms and policies, resolving disputes, and protecting our rights.
Meta, Facebook, Instagram, and Advertising Technologies
We use Meta Business Tools, including the Meta Pixel, Conversions API, and related advertising technologies, to help us measure ad performance, understand how visitors interact with our website, show relevant advertisements, and improve our marketing.
These tools may collect or receive information from our website, including:
- IP address
- Browser and device information
- Pages viewed
- Products viewed
- Items added to cart
- Checkout activity
- Purchase activity
- Referring URLs
- Other interactions with our website and advertisements
We may share certain customer information with Meta to help match website activity with Meta users, improve ad measurement, and personalize advertising. This may include hashed contact information such as email address, phone number, name, city, state, ZIP code, country, and other information where available.
Meta may use this information in accordance with its own privacy policy, business tools terms, and advertising settings. You can manage your Facebook and Instagram ad preferences through your Meta account settings.
Depending on where you live, you may have the right to opt out of targeted advertising, sale, or sharing of personal information, as described in the Your Rights and Choices section below.
Cookies and Similar Technologies
We use cookies, pixels, tags, and similar technologies to operate our website, remember your preferences, analyze site traffic, measure marketing performance, and show relevant ads.
These technologies may be used by us, Shopify, Meta, Google, email marketing providers, analytics providers, and other service providers.
You can control cookies through your browser settings. However, disabling cookies may affect certain features of our website, including checkout, saved preferences, and personalized content.
How We Disclose Personal Information
We may disclose personal information to third parties for legitimate business purposes, including:
Shopify, which hosts and powers our online store.
Payment processors, which process payments and transactions.
Fulfillment and shipping partners, including Printful and shipping carriers, to produce, fulfill, and deliver orders.
Marketing and advertising partners, including Meta, Facebook, Instagram, Google, email marketing platforms, analytics providers, and other platforms that help us advertise, measure performance, and improve marketing.
Service providers, including companies that provide website hosting, analytics, customer support, fraud prevention, IT services, cloud storage, and business operations support.
Legal and compliance parties, when required to comply with law, respond to legal process, enforce our terms, protect our rights, or prevent fraud, security, or safety issues.
Business transfer parties, if we are involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction.
We do not knowingly sell personal information in the traditional sense of exchanging personal information for money. However, some privacy laws may define certain advertising, analytics, and tracking activities as a “sale,” “sharing,” or “targeted advertising.”
Relationship With Shopify
Our store is powered by Shopify. Shopify collects and processes personal information about your access to and use of our store in order to provide and improve the services that power our website.
Information you provide through our store may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside.
Shopify may also use information collected from your interactions with our store, other merchants, and Shopify services to provide enhanced features, improve services, prevent fraud, and support personalized experiences.
To learn more about how Shopify uses personal information, you can visit Shopify’s privacy information at:
https://privacy.shopify.com/en
Email and SMS Marketing
If you sign up for marketing communications, we may send you promotional emails, text messages, offers, product updates, and other marketing messages.
You can opt out of promotional emails at any time by clicking the unsubscribe link in our emails. If SMS marketing is used, you can opt out by following the instructions provided in the message.
Even if you opt out of marketing communications, we may still send you non-promotional messages related to your orders, account, customer service requests, or legal notices.
Third-Party Websites and Links
Our website may contain links to websites, platforms, or services operated by third parties. We are not responsible for the privacy practices, security, accuracy, or content of third-party websites.
If you visit a third-party website or interact with a third-party platform, you should review that third party’s privacy policy and terms.
Children’s Privacy
Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction.
If you believe a child has provided personal information to us, please contact us at support@uncodedco.com and we will take appropriate steps to delete the information.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age.
Security and Retention
We use reasonable administrative, technical, and physical safeguards to help protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as necessary to provide our services, fulfill orders, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and operate our business.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information, including:
Right to access or know the personal information we collect, use, disclose, sell, or share.
Right to delete personal information we maintain about you, subject to certain exceptions.
Right to correct inaccurate personal information.
Right to portability, allowing you to request a copy of certain personal information.
Right to opt out of sale, sharing, or targeted advertising, where applicable.
Right to limit certain uses of sensitive personal information, where applicable.
Right to appeal a decision we make regarding your privacy request, where applicable.
To exercise your privacy rights, you may contact us at:
You may also be able to manage privacy choices through our website’s privacy settings, cookie preferences, or Shopify’s privacy tools, if available.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, we will treat it as a request to opt out of sale or sharing for the browser and device you use to visit our website, where required by applicable law.
To learn more about Global Privacy Control, visit:
https://globalprivacycontrol.org/
Opting Out of Targeted Advertising
You may opt out of certain targeted advertising through the settings provided by advertising platforms, including Meta/Facebook and Instagram ad preferences.
You can also adjust browser settings, cookie settings, or device advertising settings to limit certain tracking and personalized advertising.
Please note that opting out of targeted advertising does not mean you will stop seeing ads. It means the ads you see may be less personalized.
International Transfers
We may transfer, store, and process your personal information outside the country or region where you live.
If we transfer personal information from the European Economic Area, United Kingdom, or other regions with specific transfer requirements, we rely on recognized transfer mechanisms where required by law.
Your California and U.S. State Privacy Rights
If you are a resident of California, Colorado, Connecticut, Virginia, Utah, or another U.S. state with applicable privacy laws, you may have additional privacy rights, including the right to know, access, delete, correct, or opt out of certain uses of your personal information.
We may use advertising and analytics technologies that could be considered “sharing” or “targeted advertising” under certain privacy laws.
To exercise applicable rights, contact us at:
We will not discriminate against you for exercising your privacy rights.
Complaints
If you have concerns about how we process your personal information, please contact us at:
Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local privacy or data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal obligations, or business operations.
When we update this Privacy Policy, we will revise the “Last updated” date above. Your continued use of our website after changes are posted means you acknowledge the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, contact us at:
UNCØDED
Email: support@uncodedco.com